JackpotMobile Privacy Policy

We at JackpotMobile Casino take your privacy seriously, and this policy explains how we collect, use, store and protect your personal data when you visit JackpotMobile Casino.co.uk, use our jackpotmobile app, or interact with any of our services. Our casino is operated by Grace Media (Gibraltar) Limited, registered in Gibraltar with company number 120628, and also operates under Grace Media Limited in the United Kingdom. We are licensed by the UK Gambling Commission under licence number 57869 and by the Gibraltar Gambling Commission under RGL No.125, with our gaming software regulated under separate licences. By registering with jackpotmobile casino, you agree to the collection and use of your information as described below.

Information We Collect

When you create an account, use jackpotmobile login credentials, or engage with our platform, we collect several categories of personal data to provide our services and comply with regulatory requirements.

• We collect your registration details, including your name, date of birth, address, email and phone number
• We gather payment information when you make a deposit or request a jackpotmobile withdrawal, including card details or bank account information
• We track your gaming activity, including games played, stakes placed, and bonus usage such as any jackpotmobile bonus code or jackpot mobile promo code redeemed
• We record technical data such as your IP address, device type, browser information and location data to verify eligibility and prevent fraud
• We may collect identity verification documents, such as passports or utility bills, as part of our KYC obligations

How We Use Your Data

Our JackpotMobile platform uses your personal information for a number of legitimate purposes connected to running a safe and compliant gambling service. We use your data to verify your identity, process transactions, manage your jackpotmobile casino login, and deliver promotions you may be eligible for, such as a jackpot mobile casino bonus or free spins offers. We at JackpotMobile also use your information to communicate important account updates, respond to support enquiries, and detect potentially fraudulent or underage activity.

We may use your contact details to send you marketing communications about new promotions, including jackpotmobile free spins or seasonal offers, but only where you have given us consent to do so. You can withdraw this consent at any time by adjusting your marketing preferences in your account settings or by contacting our support team directly.

Legal Basis for Processing

Our JackpotMobile Casino processes personal data on several legal grounds recognised under UK and Gibraltar data protection law. We rely on the performance of our contract with you to manage your account and process deposits or withdrawals. We also process data to comply with legal obligations imposed by our gambling licences, including anti-money laundering checks and responsible gambling monitoring. Where appropriate, we rely on your consent, particularly for marketing communications, and on our legitimate interests in preventing fraud and improving our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and jackpotmobile casino app to improve your browsing experience, remember your preferences, and analyse how our platform is used. Cookies also help us recognise returning players attempting a jackpot mobile login and ensure our security systems function correctly. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain features on our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals via methods such as Visa debit, Mastercard debit, PayPal, Trustly and Interac
• We disclose information to regulatory bodies, including the UK Gambling Commission and the Gibraltar Gambling Commission, as required by law
• We work with fraud prevention agencies and identity verification providers to confirm your eligibility to play
• We may share data with our game providers, such as NetEnt, Playtech, Microgaming and Pragmatic Play, for the purpose of delivering gameplay and verifying results tested by NMI
• We may disclose information if legally required, including to law enforcement or courts

Data Retention

Our JackpotMobile platform retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Financial records, transaction histories and identity verification documents are typically retained for a minimum period required under gambling and anti-money laundering regulations, even after you close your account. When data is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Data Security

We at JackpotMobile Casino implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes encryption of sensitive data, secure servers, restricted access controls, and regular security audits. While we take every reasonable step to safeguard your data, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and keep your jackpot mobile casino login details confidential.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data held by our casino.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at customersupport@thegracemedia.com or by telephone on 020 3478 1906. We aim to respond to all data requests within the timeframes required by applicable law.

International Data Transfers

As our JackpotMobile Casino operates across both the United Kingdom and Gibraltar, and serves players in permitted jurisdictions including Canada via Interac, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Restricted Jurisdictions and Location Verification

Registration and use of our services are limited to permitted jurisdictions under our licences. We monitor location data to confirm compliance, and VPN use is only permitted from within Great Britain or a jurisdiction approved under our Gibraltar licence. Any detected location breach may result in the voiding of winnings above a zero net deposit position, and we process this location data as part of our regulatory compliance obligations.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer, including updates related to our jackpotmobile app or jackpot mobile casino app. Any significant changes will be communicated to you, and we encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please reach out to our support team via live chat, email at customersupport@thegracemedia.com, or by calling 020 3478 1906. Our support lines are available between 08:00 and 00:00 GMT/BST, and we aim to respond to email enquiries within 24 hours.